Cause
This error occurs during synchronisation due to one of the following reasons:
- The Company is not connected on the Server.
- The Connect Name in the Client rule is different.
- The Account ID is different.
Solution
At the Server End:
- The Company on the server has to be connected. The message Company connected successfully will appear in the Event Log in the Server instance of TallyPrime.
At the Client end, follow the below steps:
- Check the Client Rule for Company Display Name. The Connect Name on the Client Rule should be similar to the Connect Name mentioned in Contact Details of the Server:
Alt+K (Company) > Configure > Online Access > Contact Details.
For Example, if the Company Display Name on the server is -4G Platinum, the same should be mentioned in the Client Rule of the Client machine.
- Ensure that the Account ID is entered correctly in the Client Rule. Do not enter the Tally Serial Number.
